Fulfillment Policy

The team here at TheCoalTrader.com is excited to provide you with seamless access to our subscription-based services. Below, you’ll find details about how we fulfill your subscription, billing, cancellations, and more.

Subscription Activation: Once your payment is successfully processed, your subscription will be activated immediately. You’ll receive a confirmation email with details on how to log in and access your subscription content.

Billing: Subscriptions are billed on a recurring basis, either monthly or annually, depending on the plan you choose. You will be charged automatically at the beginning of each billing cycle, and a receipt will be emailed to you.

Access to Content: You will have uninterrupted access to all subscription features for the duration of your active subscription. If you experience any issues accessing your content, please contact us at admin@thecoaltrader.com.

Cancellation Policy: You can cancel your subscription at any time by accessing your subscription settings on the dashboard or by contacting us at admin@thecoaltrader.com.

• For monthly subscriptions, your access will remain active until the end of the current billing period. We do not issue refunds for partial billing periods.
• For annual subscriptions, cancellation will prevent further billing at the end of the current term, and access will remain active for the duration of your current subscription period.

Refund Policy: Due to the digital nature of our services, we do not generally offer refunds once a subscription has been activated. However, we understand that personal situations or billing errors may arise, and prorated refund requests for annual subscriptions will be considered on a case-by-case basis. For assistance with that, please contact us at admin@thecoaltrader.com.

Service Availability: We strive to ensure that our services are available 24/7. In the event of any downtime or technical issues, please contact us at admin@thecoaltrader.com and we will work to resolve the problem as quickly as possible.

Questions or Concerns: For any questions or concerns regarding your subscription or fulfillment, feel free to contact our support team at admin@thecoaltrader.com.